Technical Support Specialist

We are looking for a detail-oriented taskmaster with a deep interest in technology and software. An individual who can understand the complex workings of a software system and build simple and efficient processes to govern customer support for it.

What are you expected to do?

• Understand the car rental industry, the audience, and the application ecosystem we have built in great detail.
• Have a good understanding and experience of support management tools. Deep knowledge of Freshdesk is an added advantage.
• Managing a team of support executives and making sure that each ticket is responded to in a timely manner.
• Focus on response time and response accuracy improvement.
• Build support and post-sales service processes that reduce manual effort and automate workflow.
• Build reports and governance processes that give key insights into support performance.
• One-to-one account management of key clients.
• Build, own, and manage customer training programs.
• Make sure that all new customers complete transition management programs effectively.
• Run support staff training sessions for new functionality development.
• Answer support calls and emails when needed and make sure all tickets have an accurate response.
• Go through queries raised by customers in great detail, testing all aspects of the issue raised before delivering the ticket to support.
• Understanding the deep workings of the industry and our product, so much so that you are able to test and add value to the new functionality released.
• Build efficiency in whatever you are doing.
• Share learnings with everyone and consistently find ways to be more productive.

About the company:

Indecab is an ecosystem for car rental operations automation. We are a B2B software company that has built a suite of web and mobile applications to automate workflow in the car rental industry in India. www.indecab.com

What we can offer:

• Work for a profitable business with the atmosphere of a fun close-knit team.
• Work on interesting problems with a high degree of autonomy.
• Competitive salary and benefits.

We are not looking for someone who only ticks the above boxes, but someone who fits our organization as a whole and could contribute to the growth.

If this is you and would like to be a part of a growing, highly enthusiastic team that never stops learning then apply now.