Privacy Policy

Indecab, the web and mobile application is owned and operated by Indecab Technologies Private Limited (‘Indecab’ which term includes Indecab Technologies Private Limited) respects the privacy of its users and Fleet Owners (“you”) and has developed this Privacy Policy to demonstrate its commitment to protect your privacy. We encourage you to read this Privacy Policy carefully when using our application or services or transacting business with us. By using our website or applications (our “Services”), you are accepting the practices described in this Privacy Policy.

This Privacy Policy informs you of our policies and practices regarding the collection and use of information you submit to us or which we collect about you through our Platform and to inform you of options that you have to control or restrict the availability and use of your information on the Platform. Wherever you reside or from whichever country you submit your information, you consent to our use of your information, consistent with this Privacy Policy, in the territories where Indecab provides its Services.

COLLECTION OF INFORMATION:

Indecab collects several types of information from and about you, including information by which you may be personally identified and/or about your internet connection, the equipment you use to access our Services and your usage details. Indecab collects this information either when you provide it through the use of the Services and/or automatically as you navigate through the Services (information collected automatically may include usage details, IP address, device ID and type, your browser type and language, the operating system used by your device, access times, your device’s geographic location while our application is actively running, and information collected through cookies, web beacons and other tracking technologies).

The Fleet Owner shall avail the Services through the Platform itself or through any authorized personnel. The information collected is for the purpose of improving our Services, its features and to administer your use of the Services.

Without prejudice to the generality of the above, information collected by Indecab from you may include (but is not limited to) the following:

• Fleet Owner Business Details and Contact Data (company name, registered office, PAN, Payment Modules, owner name, gender, email address, phone number, date of birth etc.)
• Authorized Personnel Information (names, contact number, username, password, access rights granted etc.)
• Driver Information (name, picture, contact number, home address, driver license details, salary, working hours, allowance mechanism etc.)
• Vehicle(s) and related information
• Information related to bookings made
• Data relating to your usage of the Services and the information of the providers of the Services related to the same
• Location information: As a part of our product offering the Indecab Go - Driver app collects real-time location data continuously. For more check the 'Use of information' section.
• Information regarding the transactions made (including type of service, amount charged, receipts and related information)
• Call and SMS data
• Log information at the time when you interact with the Services
• Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters or by using our Services

DISCLOSURE OF INFORMATION BY YOU:

Indecab strives to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some browser cookies, or to alert when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly.

USE OF INFORMATION:

Indecab collect’s and store personal information provided by you from time to time on the Services. We only collect and use such information for the following main reasons:

• To enable you to avail our Services and ensure efficient customer care experience and develop new features
• To maintain the operation of our Services including but not limited to facilitating payments, sending receipts, enabling communication of Fleet Owners with the drivers and other Fleet Owners (including tracking locations, estimated times of arrivals etc.)
• To notify the necessary information related to the Services and your user account on the Services from time to time
• To ensure the safety of the customers of the Fleet Owners
• To comply with applicable laws, rules and regulations;
• To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners that we believe would be of interest to you.
• To analyze overall trends to helps us improve our Services
• Allow you to participate in interactive features offered through the Services
• In any other way we may describe when you provide the information.
• Location data collected by the Indecab Go - Driver app and is used in the following ways:
  • A - To display the location of the driver in the web dashboard.
  • B - It is also used to calculate the trip KM and TIme traveled by the driver.
  • C - To calculate the distance between the garage and the reporting address as well as the garage and the drop address.
  • D - To display the route log of addresses.

We treat any personal information you submit as confidential and we save and process this, exclusively within the scope of the usage of the Services by you. We understand the sensitivity of the specific medical records, history and other information provided by you. We maintain the utmost level of confidentiality and do not reveal this information to any provider of Service without your permission. Please note your personal information is not forwarded, published or otherwise made available to third parties for marketing purposes without your prior approval.

We understand that you provide your financial information (credit card, debit card, bank account details, billing address etc.) from time to time. We do not use your financial information for any other purpose than to complete a transaction with you. We strive to keep all such information confidential and ensure that such information is transferred over through industry acceptable and approved payment gateways, which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.

REVIEW, CHANGE OR DELETION OF INFORMATION:

Indecab takes reasonable steps to accurately record the personal information that you provide through the Services and any subsequent updates. This information enables the better performance of Services.

Indecab encourages you to review, update, and correct the personal information that is maintained about you, and you may request that some personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes be deleted, or are being processed in a way which infringes any applicable legal requirement.

You may amend update or delete your information at any time through the link provided within the Service.

You have a right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

THIRD PARTY WEBSITES:

The Service may provide links to other websites that may collect personally identifiable information about you. Indecab is not responsible for the privacy practices or the content of these third party websites and assume no liability for any breach occurring because of the same.

COMPLIANCE WITH DATA PROTECTION REGULATIONS

The information Indecab obtains from or about you may be processed and stored in India and in our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. Indecab complies with generally accepted industry standard regulations regarding the collection, use, and retention of data. Each location may provide for different data protection rules than the country in which you reside. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.

HOW WE PROTECT YOUR INFORMATION

Indecab has implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to the user information and to maintain data security. These safeguards take into account the sensitivity of the information that Indecab collects, processes and stores and the current state of technology. Indecab follows generally accepted industry standards to protect the personal information submitted to Indecab, both during transmission and once received, including the use of vault and tokenization services form third party service providers. While Indecab strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.

Indecab neither accepts nor assumes any liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond Indecab’s control. The user plays an important role in keeping their personal information secure. You should not share your user name, password, or other security information for your Indecab account with anyone. If Indecab receives instructions using your user name and password, we will consider that you have authorized the instructions.

CHANGES TO THIS PRIVACY POLICY

Indecab reserves the right to amend this Privacy Policy from time to time to reflect changes in the law, the data collection and use practices, the features of the Services, or advances in technology. Please check this page periodically for changes. Use of information collected is subject to the Privacy Policy in effect at the time such information is used. Any material changes made to this Privacy Policy, will be posted here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, please contact us by email or postal mail at the Indecab registered address.